Ordering telephone numbers is a complex, data-intensive process that requires carriers to analyze inventory, meet regulatory requirements, and submit information across multiple systems and formats. For Bandwidth, a major carrier managing millions of numbers, these manual workflows created delays and operational friction. That changed with 10x People’s OWL (Ordering Wizard and Logistics), which streamlined the entire ordering process and eliminated the manual headaches.
The Challenge
Bandwidth is responsible for managing millions of telephone numbers and making sure the right numbers are available when and where customers need them. Keeping up with that scale required more than just manual effort — they needed a solution that could handle complex number logistics with speed, accuracy, and efficiency, all while keeping costs in check. Bandwidth’s old ordering process involved:
- Spreadsheet chaos: Managing orders across multiple files led to inconsistencies and errors.
- Manual order submissions: Each order had to be entered individually, causing major delays.
- Time-draining tracking: Hunting down order statuses was frustrating and inefficient.
- Oops moments: Manual mistakes meant costly fixes and potential service disruptions.
Clearly, Bandwidth needed a smarter, faster, and more reliable way to handle their numbering needs.
The Solution: OWL to the Rescue
10x People took a deep dive into Bandwidth’s numbering workflow and proposed simplifying the process with OWL — a 10x People solution designed to take the manual effort out of ordering. With OWL, Bandwidth experienced:
- A 70% reduction in manual effort
- Fewer errors and better accuracy
- Lightning-fast order fulfillment
- Happier customers; faster service led to greater satisfaction
OWL not only simplified Bandwidth’s operations but also freed up their team to focus on more strategic decisions like growing their business instead of battling spreadsheets.
Why This Matters
What happened with Bandwidth isn’t just a one-off success story — it’s a testament to the power of automation. OWL proves that:
- Automation = efficiency: Cutting out manual work saves time and money.
- Smart software solves real problems: OWL is built to tackle specific industry challenges.
- Customer experience is everything: A seamless process leads to happier clients and greater loyalty.
Ready to Upgrade Your Numbering Game?
At 10x People, we don’t just build software, we create solutions that make life easier. Whether you’re managing thousands or millions of numbers, OWL can help you streamline your process, reduce costs, and keep your customers happy. Let’s talk about how we can help your business do more with less.
